Q:How Do I Figure Out My Ring Size?

A: Ring size names vary by country, so first make sure that you are looking at a guide for where you live. If you're purchasing internationally, make sure you convert your size to match the country from which you are ordering.

Already have a ring that fits? Print our easy sizing guide (make sure to print at 100% size) and match the inside of your ring to a circle on the guide. Make sure your ring fits just outside the circle. If you're between sizes, we recommend sizing up, especially if you are interested in a ring with a wide band. Wider bands create more friction between your finger and the metal, so the same size will fit more tightly than with a thinner band. Fingers can swell from temporary water retention or a warm climate, so sizing up can accommodate those natural variations.

No ring? we'll be happy to send you a plastic ring sizer in the post.

Still have questions? Send an email to hello [at] ginamelosi [dot] com, and we'll be happy to help.

q: How do I take care of my jewellery?

a: To help your jewellery last a long time while looking its best, take it off before you go to bed, and especially when swimming or bathing. This will prevent scratching, wear and tear on delicate chains and plated/gold fill items, and oil and dirt build-up.

Sterling silver will eventually tarnish with normal wear. Gold fill/plated jewellery may also tarnish, but at a much slower rate. To clean, gently wipe with a jewellery polishing cloth, or clean with a soft toothbrush and gentle soap (such as ecover washing up liquid) and water. Any jewellery with an oxidised (black) or stone element should not go into chemical jewellery cleaning solution or an ultrasonic cleaner.

Gemstones and pearls will slowly accumulate body oils and become dirty. Use a non-abrasive soap and water to wash them gently with your fingers. Do not use a polishing cloth on the surface of stones or pearls.

Q: Oh no, I lost an earring!

We know how annoying it can be to lose one of your favourite earrings! To help ease the pain, we offer a discount on a replacement pair. Contact hello [at ginamelosi [dot] com for details.

q: Can I wear the jewellery if I have sensitive skin?

All of our products are “Nickel Safe” and all the earring posts are made from recycled sterling silver. some of these silver posts are plated. we recommend that if you have any known allergies or particular requirements to get in touch before purchasing your item, and we can suggest the best options for you or customise the piece if needed.

“Nickel Safe” is a definition we apply to our products because they are tested to the stringent European Nickel Directive standards. The above safeguards should minimise any chance of your becoming allergic to our jewellery, but in the unlikely event that you experience any adverse reaction, please remove the jewellery immediately.

q: HOW DO I GET AN ITEM CUSTOMISED?

Please email us at hello [at] ginamelosi [dot] com to discuss any variations or special requests such as engraving, metal change, alternative finishes/colours etc. This service will incur additional charges.

Q: What materials do you use?

GINA MELOSI works with a range of responsibly sourced materials, including recycled metals, Fairmined or Fairtrade gold and silver, and both natural and lab-grown gemstones.

Some earlier or limited pieces may incorporate recycled bronze, PinkSilver or copper. Due to their natural properties, these metals can react with skin oils and may occasionally leave a temporary mark - this is harmless and can be minimised with regular cleaning and wear adjustments.

Material details are always listed on each product page. If you have specific questions about a piece or material, feel free to get in touch.

Q: What is gold vermeil / gold-plated jewellery?

Some pieces are finished with gold vermeil or gold plating to achieve specific tones and contrasts within the design.

Gold vermeil refers to a thick layer of gold plated over sterling silver, offering a more durable finish than standard plating.

Over time, plating may naturally wear with use, revealing the base metal beneath. This is part of the lifecycle of plated jewellery.

We offer re-plating services for many pieces. Please get in touch if you would like to restore your jewellery.

Q: MY GOLD PLATED ITEMS ARE WEARING OFF, WHAT CAN I DO?

Some of the designs available are made from gold plated silver or bronze to give a different appearance. Wear and tear can wear away the gold plating to leave more silver or bronze visible. Gold plating can be repeated for frequently worn items to return them to their original condition. There will be a service charge for this.

q: HOW DO I GET AN ITEM REPAIRED?

Please send your item via an insured method, directly to: GINA MELOSI, Siegfriedstr. 212, 10365 Berlin, Germany. 
Please provide contact information and a detailed description of the problem.

Any items left with us after we notify you of completion and not collected after a 12 month period will become property of gina melosi.